FORUM Solutions - All Comments

Comment on 'symposium guest speaker auditions' by Tim McAlpine

2008-05-14T12:09:38Z

Making my silly audition video and posting it to YouTube was the smartest (craziest?) thing I have ever done. I have met so many great people in the credit union movement since applying for and getting the wild card speaking slot last year. If you are on the fence about putting yourself out there, I say go for it! What have you got to loose?

Comment on 'symposium guest speaker auditions' by Ashli

2008-05-13T13:55:37Z

Since one of the suggested topics for the speaker audition is promoting thrift, I thought I’d throw a link to a recent Washington Post article that shows just how important the concept of thrift can be to credit unions…

http://www.cuna.org/newsnow/08/wash051208-6.html

bring on the auditions…

Comment on 'cheese, badgers, brats and waterparks' by Doug

2008-05-08T03:23:35Z

Thanks Mary. The lending timeout session is meant to help you hit the pause button during the very hectic life of a credit union lender and then to take a look around to see if your lending menu is properly serving the appetite of your membership. Too often we simply keep on striving to make loans with the same menu of products in the same manner we have always done lending and the concern is our lending program will become obsolete in the process. I don’t have all the answers, but if I can convince participants to take a brief moment to assess what they are doing then perhaps we can make some changes that are positively relevant to the membership.

Anxious to see the Dells – just wish I had more time and that my 7 and 11 year old kids could come with to enjoy the waterpark – oh and me too.

Comment on 'cheese, badgers, brats and waterparks' by Mary Arnold

2008-05-07T21:28:24Z

Hey, Doug, good luck with your sessions! I’d love to hear more about “A Lending Timeout.” And if you haven’t been to The Dells since you were a kid, there is much you will not recognize—and some that’s exactly the same!

Comment on 'looking outside for inspiration' by Andy

2008-05-02T03:34:16Z

Doug & Chris,

Great ideas and you have both touched on our end goal that we are building with the website. We are attemtping to rework the website to be focused on what our members are doing…their life events. For example, we hope to build the ability for members to do exactly what Chris mentioned in that a member would select a life event. Then, they would be taken to an area with resources about that life event (life kits, online video information, contact information, user generated content, user ratings and perhaps even a life event blog). We would also hope to get the member to sign up for informational emails on their specific life event(s).

We would also include the ability to contact the CU for help. We would offer chat, email or phone service depending upon how the member would want to initiate the conversation. In our vision, the contact folks would be our management teams at our Member Centers. This would allow us to provide that high touch service if needed or keep it all high tech if that is what the member needs. This establishment of a relationship is an important aspect what we want to accomplish. Helping members is what we feel is the primary mission of being a locally owned financial institution. Sometimes that help will not be connected at all with something that is one of our products or services.

Always enjoy the opportunity to talk about where we are going and get new ideas on how we can exceed our vision.

Comment on 'looking outside for inspiration' by Doug

2008-05-01T04:20:31Z

Chris… Thanks for the comment and the suggestion. I think this is a brilliant idea and it is something we have been talking about at FORUM. The Your Life section is just a start to what we would like to do with the site involving life stages. I am going to ask Andy, our strategy and marketing guru at FORUM, to add a comment here about his vision for where we want to take it. Do you have any suggestions on how we could get the information out to our members who may be in a specific life stage besides just a static web page? We really want to try and build some communities around such life events so it is just not advice from the credit union to the member, but also perhaps from member to member. We want the communities to be genuine and relevant so it has to be more than just building a blog. We are open to suggestions and ideas.

Comment on 'looking outside for inspiration' by Chris

2008-05-01T00:23:43Z

Doug,

Your comment about e-mailing your credit union made me think about the Your Life information on the FORUM Credit Union website. What if there was an area on your website or within on-line banking that pertained to life changing events. For example, if a credit union member experiences the birth of a child, marriage, divorce, loss, etc., they could click on a link to tell what they have experienced and then someone from the credit union would be notified and would call the member to assist them with their situation. If you could provide incredible service to put the members mind at ease during a major life changing event, you would create a member for life.

Comment on 'milestone birthday celebration' by Mike

2008-04-25T21:06:39Z

Dan failed to mention that Paul turned the big 3-0 this year. Congratulations Paul!!! And many more.

Comment on 'Oscar has left the building' by Cam Minges

2008-04-24T03:26:23Z

Working at FORUM Solutions was a blessing that I will never forget. I was privileged and honored to work along side with some of the brightest people I’ve ever met.

Of course, I will continue to be FORUM Solutions’ biggest fan. There is some exciting stuff that I know will coming out of the Innovation factory at FORUM Solutions.

Oscar

Comment on 'new paragraph' by Denise Wymore

2008-04-22T12:52:14Z

I miss the chair and your mug too…...

Comment on 'New CUSO Focus: Member Loyalty' by Denise Wymore

2008-04-20T15:59:14Z

Kristi!!

Isn’t this exciting? I remember last year, after being “Shevlinated” Andy Janning asked me to make a final statement about NPS….. My passion was not only around the NPS, but having a STANDARD metric for member service (loyalty) that predicts growth.

Can you imagine if we all measured ROA with a different ruler? And yet credit unions do that when it comes to the REAL business we are in – serving the member. We measure it sporadically at best and there has not been – until now – a standard metric!

I can’t wait to see Ron attack this now!!

Oh, and Diana rocks. She has charts and graphs to back her up!!

Comment on 'Oscar has left the building' by Doug

2008-04-17T04:56:05Z

Paroon… thanks for the kind words and the respect is mutual. We admire what you and your team are doing in West Lafayette at Passageways. In our first week with different mailing addresses, Cam and I have talked about a variety of topics – the collaboration will definitely continue.

Comment on 'new paragraph' by Doug

2008-04-17T04:37:27Z

For you Blue’s Clues fans out there – that was my thinking chair. We might just have to put the logo in the chair for some innovation mojo.

Comment on 'Oscar has left the building' by Paroon Chadha

2008-04-17T01:50:51Z

Wow….this makes me feel like an industry veteran…..been there and see so much happen.

Cam has always been one of those who always make creation sound and appear so easy. I and others at Passageways have always used him (and Doug) as a sounding block. They have been a friends, clients and mentors to us and I wish Cam nothing but the best!

Comment on 'new paragraph' by Ron Shevlin

2008-04-16T18:42:55Z

I’d feel better if you put the Forum Solutions logo at the top of the page in a big comfy chair.